Areas of Law / Consumer Law

We bought some double-glazed windows from a firm which made great play of its good name and guarantees in its advertising. However when we made a claim under the guarantee we got a letter back saying the business had been sold to another firm which doesn’t accept liability for the original firm’s guarantees. Meanwhile the “new” firm continues to trade from the same address, using the same vans and the same logo, but with none of the obligations.

A firm that takes over a business doesn’t necessarily have to take over the business’s liabilities as regards guarantees. It depends entirely on the agreement reached between the companies when the takeover took place. If the new firm continues to make reference to reputation and guarantees in its advertising you should make a complaint to the Advertising Standards Authority.

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