Areas of Law / Consumer Law

A friend restored a piano for a customer but accidentally damaged it while delivering it. The customer refused to let him repair the damage and took him to court, where it was agreed that he’d pay £3,000 in monthly instalments of £50. However the customer has continued pursuing him, writing to his fiancée and his bank. Does my friend have to put up with this harassment?

It’s hard to believe that your friend wasn’t insured if he regularly transports items of this value. But assuming he has kept up payments, the customer is treading a fine line with his extra-judicial behaviour; it can be an offence to try to coerce a debtor into paying up by harassing him. If the letters are menacing in any way your friend should contact a solicitor.

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