Areas of Law / Consumer Law

I have a problem with a washing machine. I paid for a three-year warranty but now, after two years, they have refused to repair it any more. What happens now?

You will have to read your warranty documents carefully. The terms of the warranty may entitle you to a replacement machine. It would be unusual for a shop or manufacturer to fail to honour such an agreement, but if this is the case you can sue them for breach of contract in the small claims court. Alternatively, as long as you have given the shop the opportunity to put things right you can have the machine repaired elsewhere and get them to foot the bill as long as the repairs required are covered by the warranty.

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