Areas of Law / Consumer Law

I bought an expensive TV and sound package from a big store on finance over 36 months. They both came with a 12-month guarantee, but after 14 months the TV has packed up completely. I’ve been told it could cost as much as £200 to repair the set, but the store says it’s not their responsibility.

A guarantee just means you’re likely to have less aggravation if things go wrong. If your TV was an expensive model you would have a “reasonable expectation” that it would last longer than 14 months. If you bought the package under a normal consumer credit agreement you should contact the finance company to bring pressure to bear on the retailer to fix your set; the store and the finance company have joint liability. If all else fails you can go to the small claims court to recover the cost of repairs.

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