Areas of Law / Consumer Law

I bought a leather suite from a store in September. Within three days I was on the ‘phone complaining about its appearance and numerous flaws. We had several visits from store representatives, and they’ve now agreed to repair it. I don’t think this is satisfactory. I bought a brand new suite, and that’s what I think I’m entitled to. What are my rights?

You’re entitled to a new suite. You have six months in which to reject goods with a latent defect, but in any case you complained immediately and don’t have to accept repairs. Contact your local trading standards officers, but if all else fails you can take the firm to court. Take photographs of the things you’re complaining about and tell the firm you want the suite replaced within, say, three weeks.

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