I was standing at the front of a bus when the driver suddenly slammed on the brakes. I hurt my neck, shoulder and back and was off work for three weeks, requiring physiotherapy. My solicitor tells me I cannot proceed with a personal injury claim because I am unable to prove fault. There were no witnesses and the driver says he thought a pedestrian was about to step off the kerb. Surely the bus company’s insurance should cover this type of accident?
It does, but you have to show that the company is liable. I’m afraid your solicitor is probably right unless you can prove that the driver’s action was unnecessary or unreasonable. Witnesses are vital, and if you can trace a witness to confirm that the driver was in the wrong you may be able to pursue your claim.