A relative who has split up from her husband has discovered that he drew £4,000 from her bank account by intercepting her cash card and PIN number. The bank maintain that this is not their responsibility, and that she should contact the police. Surely this is not down to her?
If the bank is unable to prove that “fraud or gross negligence” has been involved, the customer’s loss (under the Banking Code) is limited to £50. As long as your relative is prepared to co-operate with the bank and with the police in any investigation of the theft the bank should return her money, assuming the account was in her sole name. If your relative is divorcing her husband the £4,000 could be taken account of in any financial settlement the couple reach.