We are a group of pensioners living in sheltered housing accommodation run by a housing association. We consider we pay a high rent and service charge. Are we entitled to demand that the housing association produces an annual audited statement showing how and where our service charge money is spent? It claims it is non-profit making.
The housing association must by law produce an annual report and accounts which must be made available to you free of charge. Within six months of receiving this, you are entitled to ask (in writing) for more detail including receipts and any other documents relevant to the service charge information in the summary. Your lease will tell you what your landlord can charge and whether it includes administration fees. If you are not getting value for money the association will have a complaints procedure you should follow.