Areas of Law / Consumer Law

We ordered two two-seater settees to be made after seeing a three-seater version in a showroom. A month after they arrived the arms on one of them were coming loose and the manufacturing quality was much poorer than the suite in the showroom. That settee has gone back for repairs, but the second settee is now as bad: can I demand my money back?

Ideally you would have rejected the furniture as soon as you realised they weren’’t of the same quality as the ones in the showroom. The law states that goods should be of satisfactory quality, fit for purpose and match any description given, but delay undermines your case, as does acceptance of a repair. Suggest that you will accept replacements for both settees, you may be too late to get your money back though.

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