Areas of Law / Consumer Law

We put down a £300 deposit on a £1600 antique fireplace but we’’ve had a family crisis and can’’t afford the money. I rang the shop and they offered to refund half my deposit, but I told them that wasn’’t good enough. Now I’’ve had a letter saying I can’t have any money back and I’’m lucky they’’re not suing me for the other £1300. Is this right?

I’’m afraid it is. You entered into a contract to buy the fireplace and should probably have accepted the firm’s initial offer to refund half of your deposit. A deposit is normally considered non-refundable except where there is an indication to the contrary. In order to sue you successfully however the firm would have to be able to provide evidence of their losses as a result of the deal falling through.

Area of law: Consumer Law

More Questions About Consumer Law

While we were on holiday in Portugal we were pressured into buying a timeshare apartment. We paid a £600 deposit but realised almost immediately that it was a mistake and wrote to the firm to cancel the deal. We understand there’s a two-week cooling off period, but after four months we have heard nothing and haven’t had our money back.

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I’’ve recently been asked to pay the bill for my holiday and the travel firm has quoted two separate prices: one for paying by cash or cheque, and a slightly higher one for payment by credit card. I thought this practice had been outlawed several years ago?

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