Areas of Law / Consumer Law

While we were on holiday in Portugal we were pressured into buying a timeshare apartment. We paid a £600 deposit but realised almost immediately that it was a mistake and wrote to the firm to cancel the deal. We understand there’s a two-week cooling off period, but after four months we have heard nothing and haven’t had our money back.

If you paid the deposit by credit card you can ask for a refund of your money from the credit card firm. In a European Economic Area country you shouldn’’t have been asked for any money during the cooling off period if the timeshare lasts one year or more, so a criminal offence may have been committed. Contact the Citizens Advice consumer helpline on 0845 4040506.

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