My wife is disabled and bought an electronic bed with massage function from a specialist company three months ago. Although they sent out an engineer we weren’t happy that the massage function was too severe and noisy, so we asked for our money back. However a secretary called to say we couldn’t have a refund. Where do we go from here?
The firm should have given you details of your right to cancel. If they didn’t, the “cooling off” period for purchases made over the ‘phone or by mail order is extended from 14 days to a year and 14 days. Even if they gave you the correct information you should now write to them saying you intend to sue on the basis that the bed is not fit for purpose unless you are refunded within 14 days. You can sue through Money Claim Online.