Areas of Law / Employment

A friend was recently disciplined for receiving a call at work from his girlfriend. The call, which was recorded by his employers, contained bad language and unflattering references to his boss. Should employees, and customers ‘phoning in, be warned if their calls are being monitored?

Not necessarily. Employers can intercept and monitor calls if there are reasonable grounds for believing that both the sender and recipient have consented to the interception. But even without consent, routine monitoring is permitted under the Telecommunications (Lawful Business Practice) (Interception of Communication) Regulations 2000. This effectively allows employers to intercept calls to check for compliance with company procedures, to establish the existence of facts, to ascertain standards achieved, to prevent or detect crime, and so on. An employee’s employment contract may well cover the subject of monitoring and personal use of the phone.

What our clients say about our lawyers

The advice provided was excellent and helped me in making key decisions.

A Satisfied Client

Read More

About Us

Leading legal advisors, problem solvers – all round good guys! We’re firm believers in a practical, no nonsense approach to law. Forget the jargon, we like to keep it simple – why complicate matters? No stress, no worry, just straightforward solutions to your legal issues. Free legal advice at your fingertips, from the experts to your inbox. is owned and operated by Farleys Solicitors LLP, a member of The Law Society and is regulated in the practice of law by the Solicitors Regulation Authority, Registration No: 484687. Any advice given on this site or in response to any question is only applicable to the law of England and Wales.

Privacy Policy | Terms