Areas of Law / Consumer Law

Our flight to Portugal was delayed, so when we finally arrived the prepaid hire car was unavailable and we had to get a taxi to the hotel. This cost around £60. Who, if anybody, is responsible in these circumstances: the travel agent, the airline or the car hire company?

You will only get compensation if the delay was the airline’s fault, and how much will depend on the distance you were travelling and the length of the delay. I presume the car wasn’t available because the rental office had closed by the time you arrived. If your hire documents didn’t mention office hours you may be able to claim your taxi fare from the agent who made the booking. Holiday insurance often provides cover for flight delays, and might pay your taxi fare in this instance. Check your policy.

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