Areas of Law / Consumer Law

My wife is disabled and bought an electronic bed with massage function from a specialist company three months ago. Although they sent out an engineer we weren’t happy that the massage function was too severe and noisy, so we asked for our money back. However a secretary called to say we couldn’t have a refund. Where do we go from here?

The firm should have given you details of your right to cancel. If they didn’t, the “cooling off” period for purchases made over the ‘phone or by mail order is extended from 14 days to a year and 14 days. Even if they gave you the correct information you should now write to them saying you intend to sue on the basis that the bed is not fit for purpose unless you are refunded within 14 days. You can sue through Money Claim Online.

What our clients say about our lawyers

Thanks for supporting me with advice on this matter. I will definitely recommend you to others who may require your expertise.

Satisfied Client


Read More

About Us

Leading legal advisors, problem solvers – all round good guys! We’re firm believers in a practical, no nonsense approach to law. Forget the jargon, we like to keep it simple – why complicate matters? No stress, no worry, just straightforward solutions to your legal issues. Free legal advice at your fingertips, from the experts to your inbox.

Free-Legal-Advice.co.uk is owned and operated by Farleys Solicitors LLP, a member of The Law Society and is regulated in the practice of law by the Solicitors Regulation Authority, Registration No: 484687. Any advice given on this site or in response to any question is only applicable to the law of England and Wales.

Privacy Policy | Terms